Home / Restaurants & hospitality / AI sentiment analysis
AI SENTIMENT ANALYSIS
Restaurant sentiment analysis, beyond the star rating
A four-star review can still say the wait was too long. OmniServe uses AI to read every review and score how guests feel about food, service, atmosphere, value and more.
WHAT YOU GET
What it measures
Sentiment by dimension
Food, service, atmosphere, value, cleanliness and special occasions scored separately.
Mixed reviews
Reviews that praise one thing and criticize another are split so nothing gets lost.
Competitor comparison
The same scores for two nearby competitors.
HOW IT WORKS
How it works
01
Read
AI reads the full text of each review, not just the rating.
02
Score
Each part of the experience gets its own sentiment score.
03
Explain
You get plain-language takeaways with guest quotes.
QUESTIONS
Quick answers
See how guests feel about each part of your restaurant
Your free Taste Report includes sentiment scores.