Hotel Review Analytics & Reputation | OmniServe

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HOTELS & HOSPITALITY

Hotel review analytics for every property

See what guests say about each of your properties on Google, Tripadvisor, Booking.com and Expedia, and how you compare with the hotels they also considered.

Hotel review analytics for every property

WHAT YOU GET

Review intelligence built for hotels

Property-by-property scores

Rooms, cleanliness, service, location, value and amenities, scored from guest reviews for each property.

Comp set comparison

Your property against two competitors in the same market and price range, so you know where guests think they do better.

Reply drafts

Review replies drafted in your voice for your team to edit and approve.

HOW IT WORKS

From reviews to a fix list

01

Pick the property

Tell us the hotel and the two competitors you lose bookings to.

02

We read the reviews

Recent reviews are grouped by theme and scored.

03

You get the report

A Taste Report with the gaps, your visibility in search and AI answers, and the first fixes.

QUESTIONS

Quick answers

Find out where guests think competitors do better

Request a free Taste Report for one property.

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