90-Day Guest Experience Plan

Days 1 to 14: Find out where you stand

• Pull six to twelve months of reviews from every site.
• Tag them by theme and note the sentiment.
• Benchmark against two nearby competitors.
• Pick your three biggest gaps.

Days 15 to 30: Fix the quick wins

• Update hours, menus and photos on Google, Apple Maps and Yelp.
• Reply to every unanswered review from the last 90 days.
• Brief your team on the top three themes at pre-shift meetings.
• Make one visible change guests asked for.

Days 31 to 60: Work on the bigger changes

• Address the main operational issue, such as staffing a busy shift or tightening ticket times.
• Promote a strength guests love but rarely see in your marketing.
• Set a weekly routine for monitoring and replying to reviews.

Days 61 to 90: Measure and adjust

• Compare sentiment for your three themes with day one.
• Check your average rating, review volume and reply rate.
• Benchmark competitors again.
• Choose the next three priorities.

What to measure

Track average rating, number of new reviews, reply rate, sentiment for your top themes, and your visibility in local search and AI answers. Pair these with covers or bookings so you can see whether the changes pay off.

Want the plan built for you?

The $79 OmniServe Growth Playbook includes a full Taste Report, an SEO Audit and a step-by-step Action Plan, with an AI prompt for each step so your team can get it done.